activate universal access mode
Bank Holiday Closure

We have a team of Customer Care Specialists across both our Savings and Mortgage teams who regularly review the needs of our members.

They are available to provide additional support whenever you need it and if we can’t help ourselves, we’ll signpost you to the most appropriate support available.

Ways we can help and how you can contact us

Whatever your circumstances we’ll always look to see the person first and we’ll do all that we can to help. Some more specific information is available via the links below and if you would like to talk to someone about receiving more specialist support, you can visit your local branch, savers can call us on 01623 676350 and mortgage borrowers on 01623 676340.


A disabled woman In her wheelchair using a laptop at home


Find out how we can help those with specialist accessibility requirements.

A middle-aged couple cuddle under a blanket outdoors

Bereavement Support

We want to make it as easy as possible to deal with us after the loss of a loved one.

elderly couple potting plants gardening

Power of Attorney

Find out about how you can have someone else help manage your financial affairs, through a Power of Attorney.

Woman on video call on laptop smiling

Secure Video Call Appointments

Video call appointments support members with face-to-face contact from their own homes.

Adult daughter and father

Fraud Prevention

Hints and tips to help protect yourself or an elderly or vulnerable person from fraud.

Woman looking at pink phone at desk

Fraud Awareness

Be aware of the different types of fraud, including financial abuse, phone scams bogus links or websites.

Two men rock climbing blue sky and trees

The Mortgage Charter

Information on the Government’s Mortgage Charter for mortgage borrowers.

man and woman on sofa pointing at laptop

Mortgage Repayment Worries

Help and support from us if you’re worried you can’t meet your mortgage repayments.

Our intermediaries website is for use by authorised intermediaries only.

Please click on the link below to proceed

Continue to intermediaries site