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We have a team of Customer Care Specialists across both our Savings and Mortgage teams who regularly review the needs of our members.

They are available to provide additional support whenever you need it and if we can’t help ourselves, we’ll signpost you to the most appropriate support available.

Ways we can help and how you can contact us

Whatever your circumstances we’ll always look to see the person first and we’ll do all that we can to help. Some more specific information is available via the links below and if you would like to talk to someone about receiving more specialist support, you can visit your local branch, savers can call us on 01623 676350 and mortgage borrowers on 01623 676340.

 

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Accessibility

Find out how we can help those with specialist accessibility requirements.

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Bereavement Support

We want to make it as easy as possible to deal with us after the loss of a loved one.

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Power of Attorney

Find out about how you can have someone else help manage your financial affairs, through a Power of Attorney.

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Secure Video Call Appointments

Video call appointments support members with face-to-face contact from their own homes.

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Fraud Prevention

Hints and tips to help protect yourself or an elderly or vulnerable person from fraud.

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Fraud Awareness

Be aware of the different types of fraud, including financial abuse, phone scams bogus links or websites.

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The Mortgage Charter

Information on the Government’s Mortgage Charter for mortgage borrowers.

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Mortgage Repayment Worries

Help and support from us if you’re worried you can’t meet your mortgage repayments.

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