activate universal access mode
Bank Holiday Closure

We have put together the following Frequently Asked Questions to help and support you to manage your account.

If you can’t find the answer you’re looking for below, please contact the Savings Team on 01623 676350. Our Savings Team are available Mon – Fri 9.00* – 16.30 (*Weds from 10.00). Or email investmentcallbacks@mansfieldbs.co.uk.

 

Show FAQ - How do I make payments into my account?

We’ll accept a variety of payment methods but some of our products have restrictions on the ways and amounts that you can save. Please check your individual account terms and conditions for information about access, additions, and withdrawals.

In Branches

We have branches available in Mansfield, Chesterfield, Sutton-in-Ashfield and Kirkby-in-Ashfield. For the latest opening hours please visit our branches page.

By Post

For security reasons, we can’t accept cash through the post. If you’d like to make a deposit by post, you can send us a cheque. All cheques should be made payable to the Society and the account holders name e.g. ‘Mansfield Building Society – A Smith’

Cheques should be sent to our Head Office at: Regent House, Regent Street, Mansfield, Nottinghamshire NG18 1SS.

Electronic Transfers and Standing Orders

If you’d like to make a payment to your account with us from your Bank or another Building Society by Standing Order, the account details you should use are as follows:

Payee:This is the name on the account with us, i.e.the name of the person or business you are trying to pay.  For example, John Smith OR JS Properties Ltd
Sort code: 20-55-70
Account no.: 10613185
Roll or Reference no.: This is your 8-digit Mansfield Building Society account number which is printed in your passbook. This number is unique to you and MUST be provided.

You must quote your Mansfield Building Society account number within the reference field on the payment instruction. If this is not provided, we won’t be able to allocate your payment and it will be returned.

Please note, we do not collect payments for your savings account(s) by Direct Debit. Transfers between Mansfield Building Society accounts can be made in Branch or by post by providing us with signed instructions and the passbooks for the relevant accounts. For more information, please give us a call on 01623 676350.

Confirmation of Payee (CoP)

Confirmation of Payee (CoP) is a name checking service which helps reduce instances of fraud. It gives you greater confidence that your payments are being sent safely to the intended person or business.

A name match may not be possible if:

  • you’re sending funds to an account that you’ve recently opened with us. It can take up to 48 hours for the new account details with us to appear within the CoP name checking system. So, please try again later.
  • you’re being told the details are invalid before you’ve been able to enter Secondary Reference Data (SRD) – your account number with The Mansfield (your Roll or Reference number). Some banking services providers run their CoP check before you’re able to enter SRD – which is needed for the details to match. If you’re using the bank details above and have provided your correct Mansfield account number the payment should be safe to send.

If your payment doesn’t fall into one of the categories above AND you’re using the account details above, please check the details and try again. If you still have difficulties, please give us a call on 01623 676350.

If you’d like to learn more about CoP, please see our Confirmation of Payee page.

Show FAQ - Why has my bank told me your bank details are invalid?

Confirmation of Payee (CoP) is a name checking service which helps reduce instances of fraud. It gives you greater confidence that your payments are being sent safely to the intended person or business. If you’d like to learn more about CoP, please see our Confirmation of Payee page.

A name match may not be possible if:

  • you’re sending funds to an account that you’ve recently opened with us. It can take up to 48 hours for the new account details with us to appear within the CoP name checking system. So, please try again later.
  • you’re being told the details are invalid before you’ve been able to enter Secondary Reference Data (SRD) – your account number with The Mansfield (your Roll or Reference number). Some banking services providers run their CoP check before you’re able to enter SRD – which is needed for the details to match. If you’re using the bank details below and have provided your correct Mansfield account number the payment should be safe to send.

If your payment doesn’t fall into one of the categories above AND you’re using the account details below, please check the details and try again. If you still have difficulties, please give us a call on 01623 676350.

To send a payment electronically, simply use your Mansfield Building Society account details in line with the instructions below and your payments will reach us safe and secure:

Payee:This is the name on the account with us, i.e.the name of the person or business you are trying to pay.  For example, John Smith OR JS Properties Ltd
Sort code: 20-55-70
Account no.: 10613185
Roll or Reference no.: This is your 8-digit Mansfield Building Society account number. This number is unique to you and MUST be provided.

Show FAQ - When will my deposits be available to withdraw?

The general conditions below apply to the clearing of funds by individual payment method.

  • Cheque payments: The central clearing cycle for cheques is three working days. Our normal practice is to allow withdrawals against a cheque seven working days after it has been paid in.
  • We generally calculate interest on a sum deposited by cheque from the day after we receive it.
  • Cash payments: Money paid into your account by cash will be available for withdrawal immediately after we receive it.
  • Electronic transfers: Money paid into your account by electronic transfer will be available on the same day if received by 1pm.
  • We generally calculate interest on a sum deposited in cash or by electronic transfer from the day we receive it.

All of the above are subject to individual account terms and conditions regarding interest, access and withdrawal.

Show FAQ - How do I change my name, address or contact details?

It is your responsibility to notify us of a change of name, address or contact details. If you are changing your name, please present your passbook so we can update your details.

To change your personal details, we will need to be notified in writing (or online if you are registered for our Mansfield Online service). We will also ask you to provide evidence of your new name or address, in the form of original, certified or a copy of identification (ID). Please see You and Your Savings Account leaflet for a full list of acceptable ID. This can be found under Useful Downloads for Savers.

Clubs and businesses changing the signatories on their accounts will need to complete a Change of Mandate form which can be sent to you upon request, or is available in our branches. The club or business must also supply minutes from the meeting where the changes were discussed, as well as providing ID for any new signatory.

Show FAQ - How do I add or remove another person on my account?

If at any point you wish to change the account holders on your account please use the Share Deposit Transfer form, which can be found under Useful Downloads for Savers. This can then be taken to one of our branches or sent through the post.

Show FAQ - When will my postal request be processed?

Whilst we endeavour to process all requests as soon as we receive them, please allow 3 working days for any requests to be actioned.

Show FAQ - What do I do if my passbook has been lost or stolen?

It’s really important that you let us know if your passbook has been lost or stolen as soon as possible. You can do this by calling us on 01623 676350, popping into a branch or emailing enquiries@mansfieldbs.co.uk.

Once you let us know your passbook has been lost or stolen, we’ll place a hold on your account to prevent any withdrawals – this is to protect you and your savings against possible fraud. Don’t worry though, any electronic or automatic deposits will still be accepted.

Our Branch Customer Advisors will guide you through the process to replace your passbook, which may include us asking for two forms of ID from you. We might also need to charge a fee of £10 to cover the cost of replacing your passbook. Once we’ve replaced your passbook we’ll take the hold off your account and you’ll be able to use it as normal.

Show FAQ - I have a children's account and I have never signed for a withdrawal on my account before, what do I do?

If you are withdrawing from your account for the first time please bring your original passport or birth certificate (if you are under the age of 18). If you are sending ID through the post, it will be returned to you once we have made our own copy.

Show FAQ - How do I make a make a withdrawal or close my account?

To make a withdrawal or close your account, we require signed instructions along with your passbook. This can be done in any of our branches, or through the post.

An electronic transfer to an account outside of the Society may be agreed as an exception, however a charge is applied. Please contact us on the number above to find out more, or if you are unsure of the terms and conditions relating to making a withdrawal/closure on your account.

Our intermediaries website is for use by authorised intermediaries only.

Please click on the link below to proceed

Continue to intermediaries site