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Secure video call appointments

Since 1870, we have grown but have never lost sight of our core values, and to this day we continue to put people first by supporting our members and the local community.

That’s why we’ve developed Video Call Appointments, to ensure we can continue to support new and existing members who value face-to-face contact and our personal service. Our Video Call Appointments also enable us to extend our service to members further afield who may not be able to visit one of our branches.

What do you need?

You will need a device with a camera, speakers and a microphone (which is usually built-in). Your device will also need secure access to the internet.

If you are using a laptop, desktop or tablet, one of the following Web Browsers are required:

  • Google Chrome
  • Internet Explorer
  • Microsoft Edge
  • If you are using a mobile phone, you will need to download the Free ‘Cisco Webex Meetings’ App from Google Play or the App Store.

What Video Call Appointments are for?

We are currently offering Video Call Appointments for the following:

  • Open a new savings account
  • Discuss your current savings account with us
  • Bereavement appointments

Other services may be introduced in the future.

Attending a Video Call Appointment

You need to book an appointment at your local branch or by calling us on 01623 676350. Full details of how to join an appointment from a laptop, desktop, smartphone or tablet are available in our leaflet on secure video call appointments, which can be accessed from our Useful Downloads for Savers page.

Our intermediaries website is for use by authorised intermediaries only.

Please click on the link below to proceed

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