activate universal access mode
Bank Holiday Closure

Mansfield Online is our online savings platform that allows you to view your existing savings accounts and open, view and manage new online savings accounts.

Please have a look at our frequently asked questions for help and support for Mansfield Online. If you can’t find the answer you’re looking for below, please contact the Online Team on:

Show FAQ - What is Mansfield Online and what does it do?

Mansfield Online is an online savings portal, allowing registered members to view existing saving accounts, as well as open and manage any new online accounts that are currently available.

Show FAQ - Who can use Mansfield Online?

Members can register to use Mansfield Online to view existing savings accounts.

New online savers will register for Mansfield Online as part of the account application process, and can view and manage their online account through Mansfield Online once the account is open.

Show FAQ - I am an existing savings member, can I view my existing savings accounts?

If you have an existing savings account in your name (or you are authorised to make transactions), you can register to view it within Mansfield Online.

Show FAQ - I am an existing mortgage member, can I view my existing mortgage accounts?

Currently, Mansfield Online is only available for savings accounts and you are not able to view your mortgage accounts.

Show FAQ - How do I register for Mansfield Online?

You can register via Mansfield Online.

Alternatively, you can register for Mansfield Online by clicking the ‘Login’ tab located on the right hand side of the Mansfield Building Society website.

An external page will open for Mansfield Online (ClickMansfield). Click on the ‘Register’ button and follow the instructions.

You will need to enter your contact details and we will need to approve your registration before you can login.

Please ensure you enter a contact number. Mansfield Online uses a two factor authentication process for login and you will be sent an authentication code via text message when you login after your registration has been approved.

Once registration has been approved by us, you will receive a letter with your unique User ID and an activation key within 3 working days. The activation key is valid for 14 days.

Show FAQ - How do I login to Mansfield Online?

You can login via Mansfield Online.

Alternatively, you can login to Mansfield Online by clicking the ‘Login’ tab located on the right hand side of the Mansfield Building Society website.

You will need your unique User ID, received via post within 3 days of Mansfield Online registration, your password and memorable information, along with the activation key.

In addition to your User ID, password and memorable information, we will also automatically send an authentication code via text message each time you login, which you will need to access Mansfield Online. This is called two factor authentication.

Show FAQ - What is two factor authentication?

Two factor authentication is an extra level of security to make sure only you can access Mansfield Online to manage your account(s) securely.

When you login to Mansfield Online, you will be asked to select your preferred method of receiving an authentication code, this can be by text message or telephone call, so you will need to have your phone to hand when you login.

In addition to your User ID, password and memorable information, we will also automatically send you an authentication code via your preferred method (text message or telephone call) each time you login, which you will need to enter into the portal to access Mansfield Online.

This way, you have greater security against fraud if anyone attempted to steal your password or tried to access your account.

Show FAQ - I've forgotten my password, what do I do?

If you’ve forgotten your Mansfield Online password, you can reset it by clicking the ‘Forgot Password?’ link on the Mansfield Online login page.

You will need to enter your User ID and an account number that you have already registered, and you will then be prompted to enter a new password and memorable information.  You will be sent an email containing an activation key. When you next login (with your new password and memorable information) you will need to enter the activation key as part of the login process. The activation key is valid for 14 days.

If you are still having problems you can contact the Online Team on:

Show FAQ - My contact details have changed, what do I do?

Telephone or email address changes can be made within Mansfield Online. Once you have logged in, click on your name (in the top left hand corner of the screen), then select ‘Contact Details’ and make your amendments.

To notify us of a change of  address, you will need to notify us by post or in person at a branch and you will be required to provide documentary evidence of your new address and your signature.

Show FAQ - Why haven't I received my registration confirmation and User I.D.?

If you have experienced a delay in receiving your registration confirmation letter and User ID, first check locally for any postal delays.

Occasionally, your registration may have been rejected. This will normally only happen because you may be trying to view a mortgage account or you request to view an account that isn’t in your name.

If this is the case, you will receive an email from us, clarifying the reason for the registration decline.

Show FAQ - What savings account can I apply for online?

Details of our current available range of online savings accounts are on our website.

Show FAQ - What happens after I've applied for an online savings account?

Once an application to open an online savings account is made, an account number will be allocated and you will receive a secure message from Mansfield Online detailing how to add funds to your new account.

New members applying for an online savings account, will register for Mansfield Online during the account application process, but you will need to wait for receipt of your User ID before transactions on the account can be made.

As part of the account opening process we will request a sample signature be sent to us via post. This will be used for future changes to your personal details.

Show FAQ - How do I make deposits and withdrawals on my online savings account?

Deposits

Deposits to your Online Savings account, including the opening deposit, must be sent from your Nominated Bank Account only. Deposits not from your Nominated Bank Account will be sent back to the account they came from.

Some of our products have restrictions on the ways and amounts that you can save. Please check your individual account terms and conditions for information about access and additions.

The Society’s account details, which should be used for all payments, are as follows:

Payee: This is the name on the account with us, i.e. the name of the person or business you are trying to pay.  For example, John Smith OR JS Properties Ltd
Sort code: 20-55-70
Account no.: 10613185
Roll or Reference no.: This is your 8-digit Mansfield Building Society account number. This number is unique to you and MUST be provided.

You must quote your Mansfield Building Society account number within the reference field on the payment instruction. If this is not provided, we won’t be able to allocate your payment and it will be returned.

Confirmation of Payee (CoP)

Confirmation of Payee (CoP) is a name checking service which helps reduce instances of fraud. It gives you greater confidence that your payments are being sent safely to the intended person or business.

A name match may not be possible if:

  • you’re sending funds to an account that you’ve recently opened with us. It can take up to 48 hours for the new account details with us to appear within the CoP name checking system. So, please try again later.
  • you’re being told the details are invalid before you’ve been able to enter Secondary Reference Data (SRD) – your account number with The Mansfield (your Roll or Reference number). Some banking services providers run their CoP check before you’re able to enter SRD – which is needed for the details to match. If you’re using the bank details above and have provided your correct Mansfield account number the payment should be safe to send.

If your payment doesn’t fall into one of the categories above AND you’re using the account details above, please check the details and try again. If you still have difficulties, please give us a call on 01623 676336.

If you’d like to learn more about CoP, please see our Confirmation of Payee page.

Withdrawals

Some of our products have restrictions on the ways and amounts that you can save. Please check your individual account terms and conditions for information about access and additions.

Withdrawals must be requested through Mansfield Online and all payments will be sent from the Society to your Nominated Bank Account only. The payments we sent should reach your Nominated Account by the end of the working day following the day we process your request.

For any online accounts, you won’t be able to make a deposit or a withdrawal through the post or in Branch.

Show FAQ - Will I receive a passbook for my online savings account?

A passbook will not be issued for online savings accounts, as all transactions are completed online.

Account statements are not issued, but transactions can be viewed online and downloaded or printed at any time.

Passbooks continue to be required for existing branch and postal accounts, as transactions on these accounts cannot be made online.

Show FAQ - How do I close my savings account?

If you are an online savings account holder, you can only close your account by providing notice via Mansfield Online.

Show FAQ - How can I talk to someone about Mansfield Online?

You can talk to someone about Mansfield Online, via a secure message facility, once logged in to Mansfield Online. This is not a live chat system, but your message will be answered at the earliest opportunity by a member of the Mansfield Building Society Online Team.

Alternatively, you can contact us:

Show FAQ - Why has my bank told me your bank details are invalid?

Confirmation of Payee (CoP) is a name checking service which helps reduce instances of fraud. It gives you greater confidence that your payments are being sent safely to the intended person or business. If you’d like to learn more about CoP, please see our Confirmation of Payee page.

A name match may not be possible if:

  • you’re sending funds to an account that you’ve recently opened with us. It can take up to 48 hours for the new account details with us to appear within the CoP name checking system. So, please try again later.
  • you’re being told the details are invalid before you’ve been able to enter Secondary Reference Data (SRD) – your account number with The Mansfield (your Roll or Reference number). Some banking services providers run their CoP check before you’re able to enter SRD – which is needed for the details to match. If you’re using the bank details below and have provided your correct Mansfield account number the payment should be safe to send.

If your payment doesn’t fall into one of the categories above AND you’re using the account details below not paying into a new account, please check the details and try again. If you still have difficulties, please give us a call on 01623 676336.

To send a payment electronically, simply use your Mansfield Building Society account details in line with the instructions below and your payments will reach us safe and secure:

Payee:This is the name on the account with us, i.e. the name of the person or business you are trying to pay.  For example, John Smith OR JS Properties Ltd
Sort code: 20-55-70
Account no.: 10613185
Roll or Reference no.: This is your 8-digit Mansfield Building Society account number. This number is unique to you and MUST be provided.

Our intermediaries website is for use by authorised intermediaries only.

Please click on the link below to proceed

Continue to intermediaries site