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Bank Holiday Closure

If your existing mortgage product with us is coming to an end, you may be able to switch over to one of our exclusive loyalty products.

Benefits of switching to a new loyalty product with us:

  • no fees to switch mortgage products
  • simple straightforward process
  • no revaluation of your property is required
  • no credit or affordability assessments if you aren’t making other changes to your mortgage
  • you can reserve a loyalty deal if you are within 4 months of the end of your current deal

Loyalty products are available from 4 months before your existing mortgage product is due to end and we will write to you with the product options available to you. You will have the option to switch to a new deal (online or through the post) or contact us directly for advice from one of our qualified mortgage consultants.

Having a broker act on your behalf

You can have an independent mortgage broker act on your behalf and if you choose a loyalty product with us this way, your broker can make the switch for you. You and your broker will need to complete and return a Mortgage Product Transfer Authority Form. Your broker will need details of your existing mortgage together with the available products for you and the code in your letter to make the switch. We can also send this information directly out to the broker when they contact us once we’ve received the completed Authority form.

If the broker makes the switch on your behalf, you will still need to sign and return the offer to complete the process and take up the loyalty product.


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Apply online to switch mortgage products

If you have received a letter from us and would like to switch products, you can access our online portal with your access code.

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Contact us to seek advice

If your circumstances have changed or you would like advice, speak to one of our qualified Mortgage Consultants who will be able to talk you through the options.

Switching to a New Deal

If you choose to switch to a new deal, when you receive your letter, all you need to do is simply select the product that you would like either online or return the form with the letter in the pre-paid envelope provided.

By using this approach to choosing a new product, you need to be sure that you don’t need advice, your circumstances haven’t changed, or you do not intend on making other changes to your mortgage.

When you switch to your new product choice you will be acting on an ‘execution only’ basis and you won’t get the same level of protection from the Financial Conduct Authority (FCA) as you would from an advised service.

If you are unsure and feel that you need advice then our Mortgage Consultants will be able to help you.


Receiving Advice

If your circumstances have changed or you’re not sure which mortgage product to choose, please contact our Mortgage Consultants who will be able to recommend the most suitable product for you once they have established your needs and circumstances.

We can even help if you need to borrow a little more to raise funds for things like home improvements, a deposit on a family member’s new home, or assist with the purchase of a buy to let property. Any additional borrowing will be subject to a new application and underwriting, including an assessment of your affordability and suitability.

You can contact our direct sales team on 01623 676345, visit one of our branches to make an appointment, or email


Online Repayment Calculator

If you want to know how much your monthly mortgage repayments might be on a new loyalty deal, you can use the repayment calculator via our online portal.

We do provide the mortgage balance and term remaining within our letters to existing borrowers but if you’re unsure, please contact us and we will be happy to provide it.


Taking No Action

If you decide not to take up a loyalty deal with us, you will be transferred onto our Standard Variable Rate (SVR) when your product ends. The current SVR is shown in the letter that we send to you informing you of the product options available.


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