Support for Existing Borrowers

For existing borrowers, there’s a range of support options to help you through your homeownership or investment experience with us. We have guidance on managing your mortgage with us, including how to make changes to your mortgage, support if you’re worried about your mortgage repayments and answers to some Frequently Asked Questions.

man and woman on sofa pointing at laptop — Managing my mortgage

Useful information about how to monitor your mortgage balance, making overpayments and how to contact us.

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woman sitting on sofa using macbook holding mug — Making changes to my mortgage

Information on how to make updates, such as a change of name or address or your monthly payment date.

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A middle-aged couple cuddle under a blanket outdoors — Mortgage repayment worries

Information on action you can take if you’re worried you can’t meet your mortgage payments.

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elderly couple and man holding paper sitting down — Existing borrower frequently asked questions

Browse our list to find answers to some frequently asked questions.

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