A message to members about Coronavirus UPDATED 13 JULY 2020
Whilst the impact of the Coronavirus (COVID-19) Pandemic continues to evolve, our priority is to ensure the health and safety of our staff and members, whilst maintaining an effective service throughout the ongoing crisis.
Following advice from UK Government and Public Health England, please do not visit our branches if you:
- Have Coronavirus or any of its symptoms
- Are living with someone who is self-isolating
- Have been in contact with someone who has tested positive for Coronavirus
Staying safe during COVID-19
Based on the Government’s guidance the Society has undertaken a COVID-19 Risk Assessment to ensure that we are working safely and supporting our employees’ and members health and wellbeing during the current pandemic. The Society has published the following notification which summarises the actions taken.
Face to face appointments suspended and limited branch opening hours
From Monday 15 June 2020, subject to strict social distancing measures, we are allowing all counter transactions, including:
- cash* and cheque withdrawals
- cash* and cheque deposits
- passbook updates
As a precaution, we have made the decision to suspend face to face appointments for mortgages and savings applications.
All branches will be closed on Saturdays until further notice and are open from 9am to 1pm, Monday to Friday, excluding Mansfield Market Place branch, which from Monday 13 July 2020 will be open from 9am to 3pm.
We remain available by phone until 5pm on 01623 676300.
Branches will return to normal operating hours once the situation has improved and there is clear guidance from the Government that it is safe to do so. Please see the ‘Support for savers’ section below for ways we can help over the phone or by post and details of electronic payments and standing orders.
SUPPORT FOR MORTGAGE CUSTOMERS
Mortgage Payment Deferrals
We understand that Coronavirus (COVID-19) is creating challenging times and that you may be concerned about making your mortgage repayments. To support mortgage borrowers, whether they are impacted directly or indirectly, we will consider offering a payment deferral for up to 3 months to those individuals who are up to date with their mortgage payments and are experiencing issues with their finances as a result of Coronavirus.
Please be assured that we are here to support you during these uncertain times however as you will appreciate we are experiencing a high level of calls and demand relating to payment deferrals. In the first instance, please refer to the Mortgage Payment Deferral Request Form (available to download here). We will require this form to be completed by all borrowers and returned via email to email@example.com.
Note: a payment deferral may not be the right solution for you. We would encourage any member who is concerned about their current financial situation to get in touch with us at the earliest opportunity to discuss the range of options available to them. It is important that wherever possible you do make a contribution to your mortgage payment.
The Society’s friendly and experienced staff will look to understand each customer’s individual circumstances on a case by case basis to help you find the most appropriate solution. Please email firstname.lastname@example.org or alternatively contact us on 0800 092 8564 or 01623 676340 for advice or support.
Existing Mortgage Applications
If you have recently submitted a mortgage application to the Society or we are currently processing a mortgage application, your dedicated underwriter will be in contact with you shortly via email and/or telephone. Additionally, you can contact us at email@example.com.
Making a mortgage payment or paying your application or completion fee
Please can we ask that you make any payments via electronic transfer or by Standing Order or alternatively call us on 01623 676340. Our account details and payment process are detailed below:
Provider: Barclays Bank plc
Sort code: 20-55-70
Account no: 10613185
Roll or Reference no: Your 8 digit mortgage Account or mortgage Application number
You must quote your Mansfield Building Society account or application number. If it is not provided, the payment will be returned.
SUPPORT FOR SAVERS
The Society understands that some of its savers may experience financial difficulty as a result of issues associated with Coronavirus. We encourage any saver who is experiencing difficulties and needs access to their savings to contact us as soon as possible.
If you do have a specific enquiry, please visit any of our branches, complete the contact form on our website, email us at firstname.lastname@example.org or call us on 01623 676350 and we’ll work with you to look at the steps we can put in place to help.
Again, please only visit a branch if it is absolutely critical – you can operate your account by post or ask a third party to act on your behalf. Please contact your local branch or call 01623 676350 for more details.
Deposits and withdrawals
Our Branches and Savings Support team will do all that they can to help you through this period and whilst everyone’s needs and challenges may be different, some of the ways we may be able to help you include:
- Penalty-free early access to some or all of your savings in notice or fixed term accounts
- Support for savers in financial difficulty, such as removal of interest penalties on withdrawals
- Where an account requires payments to be made in every month (e.g. a Regular Savings account) we will not close the account if deposits are missed
Electronic Transfers and Standing Orders
If you would like to make a payment into your account with us from your Bank or another Building Society by Standing Order, CHAPS or other electronic transfer, our account details are as follows:
Bank: Barclays Bank plc
Account Name: Mansfield Building Society
Sort code: 20-55-70
Account no.: 10613185
Roll or Reference no.: This is the 8 digit Mansfield Building Society account number which is printed in your passbook. This number is unique to you and MUST be provided.
You must quote your Mansfield Building Society account number. If it is not provided, the payment will be returned to the sender.
We do not collect payments by Direct Debit.
KEEPING YOU UPDATED
We are continually monitoring Public Health England and Government guidance and if the Coronavirus Pandemic evolves further and the guidance changes, we will inform you via our website and social media platforms, and we will make information available in all of our branches. We will also email updates to any member that has requested to receive communications by email. If you have not registered your email address with us and would like to receive general communications this way please let us know.
REMAIN VIGILANT AGAINST FRAUD
There is some evidence that criminals are attempting to use the pandemic as an exploitation opportunity so please be extra vigilant before clicking on an email about the Coronavirus outbreak. If a claim sounds too good to be true, it probably is. If you are promised a vaccine for the virus or protective measures and the content of the email makes you worried, it may have come from cyber criminals.
To help you stay protected, here are some things that we will never do:
- Send someone to your home to collect cash, passbooks bank cards, or anything else
- Ask you to email or text personal or banking information
- Call or email you to ask for any PIN numbers or online passwords
- Send an email with a link to a page which asks you to enter any online log-in details
- Call or email you to authorise the transfer of funds to a new account or hand over cash
- Ask you to carry out a test transaction online