A message to members about Coronavirus UPDATED 16 July 2021
While Government restrictions regarding the Coronavirus (COVID-19) pandemic continue to ease, our priority remains to ensure the health and safety of our staff and members, whilst maintaining an effective service.
Following advice from UK Government and Public Health England, please do not visit our branches if you:
- Have Coronavirus or any of its symptoms
- Are living with someone who is self-isolating
- Have been in contact with someone who has tested positive for Coronavirus
Staying safe from COVID-19
Based on the Government’s guidance the Society has undertaken a COVID-19 Risk Assessment to ensure that we are working safely and supporting our employees’ and members’ health and wellbeing during the current pandemic. We can confirm that we have complied with the Government’s guidance and taken 5 steps to manage the risk of COVID-19.
From Monday 19 July 2021, the legal requirement to wear a face covering will end, however the Government guidance still recommends and expects people to wear them in crowded and enclosed spaces, including therefore our branches.
We all still need to manage the risk of COVID-19 to our health, wellbeing and our freedoms. For these reasons, we will continue to ask that face coverings are worn by customers in our branches by providing face masks as well as hand sanitiser on entry. We may also ask customers to safely remove their face mask for identification purposes.
Please continue to also expect our branches to have screens and our colleagues to wear face coverings to protect against the transmission of the virus. We are still not offering face-to-face appointments at this time but can accommodate secure video call appointments as an alternative, either in branch or from the comfort of your own home.
Branch opening hours
Our branches are open as follows:
Mansfield and Sutton in Ashfield
Monday to Friday, 9am to 4.30pm (Weds 10am)
Saturdays, 8.45am to 12.15pm
Kirkby in Ashfield and Chesterfield
Monday to Friday, 9am to 1pm (Weds 10am)
Saturdays, 8.45am to 12.15pm
Remote video call appointments are available 9am to 5pm to open a new savings account or to discuss your existing savings account with us. For more information download our guide or call us on 01623 676350.
In branch, all counter transactions are available, including:
- cash and cheque withdrawals
- cash and cheque deposits
- passbook updates
Please wear a face covering immediately before entering and keep it on until you leave. To read more about this and understand exemptions, please visit gov.uk for guidance.
We are still unable to offer face to face mortgage appointments.
Support for Mortgage Borrowers
If you’re experiencing difficulty paying your mortgage, we will try to help you. Please download our guide that outlines the help available to you in meeting your mortgage repayments.
Support for Savers
The Society understands that some of its savers may experience financial difficulty as a result of issues associated with Coronavirus. We encourage any saver who is experiencing difficulties and needs access to their savings to contact us as soon as possible.
If you do have a specific enquiry, please visit any of our branches, complete the contact form on our website, email us at firstname.lastname@example.org or call us on 01623 676350 and we’ll work with you to look at the steps we can put in place to help.
Keeping you updated
We are continually monitoring Public Health England and Government guidance and if the Coronavirus Pandemic evolves further and the guidance changes, we will inform you via our website and social media platforms, and we will make information available in all of our branches. We will also email updates to any member that has requested to receive communications by email. If you have not registered your email address with us and would like to receive general communications this way please let us know.
Remain vigilant against fraud
There is some evidence that criminals are attempting to use the pandemic as an exploitation opportunity so please be extra vigilant before clicking on an email about the Coronavirus outbreak. If a claim sounds too good to be true, it probably is. If you are promised a vaccine for the virus or protective measures and the content of the email makes you worried, it may have come from cyber criminals.
To help you stay protected, here are some things that we will never do:
- Send someone to your home to collect cash, passbooks bank cards, or anything else
- Ask you to email or text personal or banking information
- Call or email you to ask for any PIN numbers or online passwords
- Send an email with a link to a page which asks you to enter any online log-in details
- Call or email you to authorise the transfer of funds to a new account or hand over cash
- Ask you to carry out a test transaction online