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Online Applications

Applications can be made through our online broker portal for all mortgage types.

To make an application through the portal you will need to be registered for the service and you can do this from the login page.

In the portal, you can attach supporting documentation to the application by the use of a secure document upload facility. You will need to have the certified originals in PDF format for the documents to be uploaded into the system.

Please ensure that you provide information fully and accurately so that the application proceeds as smoothly as possible (see below).

For applications made by mortgage brokers online, we will contact the customer directly to obtain the fee in order to proceed.

Postal Applications

You can also send your clients application through the post to us.

Our manual mortgage application form includes a checklist of all supporting documents that need to be submitted in order to ensure the application proceeds without delays.

Download the Residential Mortgage Application Form or the Buy to Let Mortgage Application Form

For postal applications, please send the completed application form together with all relevant supporting documentation to:

Mortgage Department, The Mansfield Building Society, Regent House, Regent Street, Mansfield, Nottinghamshire NG18 1SS

Please send application fee cheques payable to “The Mansfield Building Society” or alternatively, we will contact the customer directly to obtain the fee in order to proceed.

Supporting Documentation

To ensure progress from application to offer, please help us by providing:

  • Last 3 months original bank statements on all current accounts
  • Latest mortgage statement or rent book
  • Proof of income in retirement, eg pension statement or illustration, if you are already retired or the mortgage term extends into planned retirement
  • Right to Buy offer letter (if purchasing from the local authority)
  • For interest only with downsizing, brokers will be required to sign an additional declaration which can be downloaded here

If employed, we will also need:

  • Latest P60
  • Last 3 months payslips

If self-employed, we will also need:

  • For loans up to 90% LTV last 2 years accounts
  • For loans greater than 90% LTV last 3 years accounts


  • Copies of the last 3 self-assessment tax calculation forms (SA302)


See our supporting document checklist for practical help on what you need to provide.

Failure to provide full documentation will delay the process for your clients, please ensure that you have everything required before submitting an application.

If you’re in any doubt, please contact the Intermediary Sales Support team on 01623 676360.

Legal Fees

Legal fees are payable to your / our legal advisor on or before completion for carrying out work in relation to you taking out a mortgage.

For remortgage applications you can opt to use our nominated legal advisor for a fixed fee of £250. Under this shortened legal process the legal advisor will be acting on behalf of the Society.

Where a product includes a “free legal fees” package for remortgages, via our nominated solicitor, the Society will pay the legal fees to the nominated solicitor for a simplified “fast track” process. Under this process the solicitor will be acting on behalf of the Society and not on your behalf. Normal conveyancing checks will not be made as the applicants will already live in or own the property.

If there are any additional legal requirements or costs that are not covered by this “fast track” process then the “free legal fees” package may not be available and applicants will have to pay additional legal costs, including those incurred on behalf of the Society, to the solicitor.

Examples of these include the requirement for face to face or independent legal advice as a mortgage or product condition, changing names on title deeds, correcting title defects, postponement of charges and additional searches. Please contact us if you require more information on the circumstances where “free legal fees” will not apply.

Sending Correspondence

For updates on applications that have been submitted and are being processed contact our Mortgage Department.

Tel: 01623 676340


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